Terms of sale

These terms apply to every order placed with PrintLark through this store.

Orders and prices

• Prices are in US dollars. The price shown on the product page, plus the shipping option you choose, is the price you pay.
• The checkout shows whether duties and import taxes are included for your destination. When they are included there is nothing to pay on delivery; if a carrier still charges you, send us the receipt and we refund it.
• Your order is placed when your payment is accepted on the Shopify checkout.
• If a price shown on the site is clearly wrong, we contact you before producing the order; you can accept the corrected price or cancel for a full refund.
• If we cannot produce an order, we tell you and refund it.
• You must be 18 or older to place an order.

Your artwork

• You confirm that you own the files you upload or have permission to print them, and that they contain nothing unlawful.
• You keep the rights to your files. You give us permission to copy and process them as needed to produce, ship and support your order.
• We print the file you upload. Before printing we check it for technical problems (bleed, resolution and color) and email you if something needs a fix; we do not proofread text or check content.
• Once your files have passed our check they are locked and we print them as they are; after that point they can no longer be changed online.
• Colors on screen differ from colors on paper. We do not promise an exact match to what you see on your display.
• We refuse and refund orders whose content is unlawful, infringes someone else's copyright or trademark, is hateful or harassing, or imitates currency, official documents, tickets or security features. We do not pre-screen content for these things; refusing an order is our decision.

File requirements are in our artwork guidelines.

Quantities

Printed quantities may vary by up to 5% over or under the quantity ordered. We do not charge for overs. If you receive more than 5% fewer than ordered, tell us and we reprint the shortfall or refund it pro rata.

Production and delivery times

Production times are shown in business days on each product and start once your files have passed our check. Delivery windows are estimates for the shipping option you choose. Neither is a guarantee. We are not responsible for delays caused by events outside our control, such as carrier disruptions, extreme weather or customs holds.

Delivery

• We ship to the address you give us. If a parcel comes back because the address was wrong or incomplete, we contact you; reshipping is charged at the shipping price shown at checkout.
• If tracking stops moving, or your parcel has not arrived 10 days after the end of the delivery window shown at checkout, contact us with the order number and we reship or refund.

More on where we ship and how dates are worked out: shipping and delivery.

Cancellation

You can cancel an order before production starts; contact us with the order number. Once production has started a custom-printed order cannot be cancelled.

Because every order is printed to your specification, the right to cancel a distance contract within 14 days that applies to many online purchases in the EU and UK does not apply to printed products.

Reprint or refund

Printed wrong or damaged in transit? Tell us within 14 days of delivery, with the order number and photos of the problem, and we reprint free or refund. You do not need to send anything back. Before we print or ship we may show you a proof or photos of the finished pieces. Approving them does not limit this guarantee.

Liability

Our liability for an order is limited to the amount you paid for it. We are not liable for indirect losses such as lost business or missed deadlines.

Reviews

After an order ships we may email you once, with at most one reminder, asking you to review what you bought. Reviews can only be left through that link, so every review on this site comes from a PrintLark order. We publish every review, positive or negative, except ones that are abusive, unrelated to the product, contain someone else's personal information, or show someone else's artwork or confidential material; when we hide a review we record the reason. We do not pay or reward anyone for reviews. Photos you add are checked by a person before they appear and may be resized or cropped. By leaving a review you let us show it on this site with your display name and country. We may reply publicly. To change or remove your review, contact us with your order number.

Your account

We sign you in with a code sent to your email, so anyone who can read that email can sign in. Keep it secure. You are responsible for orders placed from your account.

Using this site

The text, images, templates and code on this site are ours or our licensors'. You may use the site to browse, configure and order products; you may not copy its content for other purposes or access it with automated tools except to read public pages.

Changes to these terms

We may update these terms. The version in force when you place an order applies to that order.

Contact

Questions about these terms: contact us.